I am
Anne O'K.
UX DESIGN LEAD, RESEARCHER & ARTIST
03 Experience
2021
START.LY
2020
USAA
Sr. Director of Product & Marketing
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Overseeing the product design and marketing launch for Startly, a PSA and ITSM software.
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Research user interface paradigms, drive UX vision, determine user workflows, create and maintain the product styleguide, conduct user interviewing and usability testing.
2018
AVIONTE
Lead UX Designer
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Conducted user research and created service blueprints to understand business problems and design potential solutions.
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Mentored and led developing designers within the USAA Chief Design Office, providing day-to-day feedback and guidance to team members and supporting their long-term goals.
UX Product Manager
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Led the redesign and production of Avionté Bold, a SaaS based-staffing and recruitement software.
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Conducted user research and beta testing of the product to help define user patterns, recommend improvements, and execute future designs
2017
SPOK
UX/UI Manager
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As a manager, I was responsible for overseeing the team’s product design and user research for Spok Go, a cloud-native clinical communication platform.
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Conducted research to understand and quantify customer needs through user interviews, usability testing, site visits, and inquiries.
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Wireframe, designed and prototyped solutions to test within a hospital and healthcare environment.
2010
OPTUM TECHNOLOGY
Senior UX/UI Designer
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Researched design solutions for Care Coordinator, an application used at Mayo Clinics to reduce hospitalizations for complex care patients.
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Led the UI and UX design process for the OptumRx mobile and tablet application. This app received an international award for best user accessibility in 2015.
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Led designer for projects such as Harken Health, Caregiver Portal, Not Me Campaign and ManyStrong.
Bridget Wahlstrom
Product Management Leader at Humana
Anne introduced structure to streamline activities with an emerging team of UX/UI designers. One of my favorite memories, was watching clinicians face light up as they provided feedback on Anne's clickable mock-up messaging application, "When can we have this?"Anne is a talented designer, she comes to work with positive energy, and I would welcome the opportunity to work with Anne again in the future!
Jami Timmons Klotz
VP of Product Strategy at Big Time Software
Anne is one of those rare people that stands out as truly exceptional. I had the opportunity to bring Anne onto my team in 2018 and it was one of the best decisions I could have made for the product management team and the company. Anne’s ability to take a project and run with it has helped our organization redefine our user experience. She has a unique ability to capture user behavior and turn it into an ideal user experience in our software. Her talent is like no other UX leader I have ever worked with. Anne is not only insanely talented but has gained the respect of our entire organization and our customers. As a team member and as a leader within our department, Anne earns my highest recommendation and respect. There is truly no one better!
Brian Edds
Vice President of Product at Sanvello
Anne helped build the design practice at Spok working closely with the product, engineering and marketing teams. She helped build a process to design a new application to integrate and replace multiple legacy applications. A consummate professional Anne not only lead the team, but was hands on in research with our customer, leading design experience sessions and fine tuning the experience with our developers.
04 TESTIMONIALS
CONTACT
Are you looking to take your product design to the next level? Are you looking for a UX designer who can lead your team to a holistic design approach? Get in touch with me!